Requirements: English
Company: Societe Generale SA Oddzial w Polsce
Region: Warsaw , Masovian Voivodeship
technologies-expected :
about-project :
- Societe Generale S.A. Warsaw Branch is currently looking for an IT Production Process Specialist. If you are looking for a challenging and rewarding opportunity to further grow your career, we encourage you to apply for this exciting role.
- We are looking for a candidate who will join an international team in the Risk and Production Management (RCP) division. The area of responsibility is Change Management, Service Level Management, Incident & Problem Management.
responsibilities :
- Support development and maintenance of the IT processes (Change, Service Level, Incident & Problem Management) with internal customers and stakeholders at the global level;
- Monitoring and reporting on the performance and availability of the services;
- Collaborating with stakeholders to understand their needs and expectations for the services;
- Conducting trend analysis and forecasting to anticipate future requirements;
- Identifying areas for service improvement and implementing necessary changes;
- Acting as a point of escalation for process-related issues and incidents;
- Support and provide expected insight into processes for internal and external control bodies (auditors, regulators);
- Managing relationship with third-party service providers and vendors to ensure compliance and support for the processes;
- Keeping up-to-date with industry best practices and emerging technologies related to area of responsibilities.
requirements-expected :
- Practical knowledge of the ITIL approach (a certification is highly desirable);
- Strong operational experience in IT Production;
- At least 3 years of professional work experience as a Process Officer / Manager (Incident, Problem or Change);
- Proficiency in English, Polish & French would be an asset;
- Skills in MS Office, with particular emphasis on MS Excel and MS PowerPoint; skills in Power BI would be a bonus;
- Ability to work in a team as well as independently and without supervision, while being fully in charge of assigned deliverables;
- Strong organizational and interpersonal skills;
- A proven sense of service and proactivity;
- Higher education degree is required.
offered :
- Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities.
- An active role in an international structure and the opportunity for growth.
- Access to educational platforms and language courses.
- Employment contract and stability.
- Competitive salary based on seniority and skills.
- Support in quick adaptation in the company.
- Extraordinary health package with extensive dental care.
- Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment.
- Even more benefits such as meal allowance, holiday fund, sports card and insurance.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- dental care
- retirement pension plan
- saving & investment scheme
- preferential loans
- meal passes
- holiday funds
- employee referral program
- home work allowance