Requirements: English
Company: ZipRecruiter
Region: Rome , Lazio
Job DescriptionJob DescriptionSalary: $45,000 - $65,000 Annually** Please Note: this position is NOT remote ** You must live in Upstate NY **** You must be legally authorized to work in the United States **Job Title: Support Services EngineerDepartment: ServicesReports To: Support Services ManagerJob SummaryThis position is responsible for providing all aspects of day-to-day Information Technology (IT) support for customers and their users. Key responsibilities include, but are not limited to, helpdesk support and maintenance of hypervisors, servers, storage, backup systems, network and network security devices, Cloud services, VoIP and IP video camera solutions, end-point devices and more.Essential Functions:Provide value to a cross-functional team and engage in a learning work cultureCommunicate well by striving for mutual respect and being professional, approachable, friendly, and honest with colleagues, customers, and vendorsProvide excellent customer service by projecting a positive, helpful image and maintaining a professional attitudeServe as the first point of contact for end-users requesting technical support over the phone, email, or service ticket systemProvide all aspects of day-to-day IT support for technologies including, but not limited to; Cisco and Meraki network equipment, Cisco on-prem and Cloud VoIP solutions, Citrix virtual applications, Microsoft Hyper-V and VMware ESXi virtualization, Nimble Storage SAN, Windows Server 2012/2016/2019, Exchange Server 2013/2016/2019, Microsoft Active Directory, Microsoft 365, Windows 10 endpoints, Barracuda appliances, Veeam backup solutions, Axis IP video camera solutions, moreRespond to and resolve remote monitoring and management (RMM) systems alarms and notifications for managed services customersSubmit accurate service ticket information and time in the service ticket systemMaintain technical documentationContinually improve technical skills by attending vendor training, working with experienced colleagues, earning certifications, and/or reviewing the personal development planDemonstrate leadership ability when working in a team setting or alone and unsupervisedAnalyze workflows and schedule work to meet priorities and goals in an efficient, effective mannerMaintain high availability when on-callAdhere to work schedule and demonstrate flexibility as requestedAdditional duties and special assignments as requestedRequired Qualifications:Ability to demonstrate proficiency providing IT supportAbility to multi-task and prioritizeStrong verbal and written communication skills, including interpersonal, facilitation, and effective presentation skillsAbility to pass background checksAbility to obtain and maintain security clearances, if required by our clientsHold a valid drivers license and be able to commute to local client locations, as neededMust be available to participate in on-call rotationMust be able to work flexible hours, if necessaryQualifications:1 plus years extensive experience with supporting Windows servers and personal computers1 plus years extensive experience with supporting Cisco networksDesired certification/ Licensing:Cisco CCENTCompTIA A+Microsoft 365 FundamentalsMicrosoft Certified Solutions AssociateEducation:Bachelors Degree in Computer Science or related field and a minimum of 1 year experience in IT or equivalent professional experienceOther Requirements:Successful background check#J-18808-Ljbffr