Requirements: English
Company: WhatJobs
Region: Lausanne , Vaud
As a Production Support Engineer, you will be the eyes and ears of our IT systems, playing a critical role in ensuring the availability, performance, and reliability of infrastructure, applications, and operational processes.
Reporting to the Head of Monitoring, your mission is to anticipate issues-such as batch delays or filesystem problems-and take swift action to maintain system continuity across environments (SIMULATION, UAT, PRODUCTION)
IT Production Support Engineer - 6 months - Lausanne
Banking Services Industry
Description
Batch Job Management
- Oversee end-of-day batch execution, ensuring timely start and completion.
- Perform first-level diagnostics on batch failures and recovery procedures.
- Escalate incidents and collaborate with other teams as needed.
- Perform milestone checks on critical jobs and ensure SLA adherence.
Monitoring & Incident Management
- Monitor infrastructure and application alerts (, server health, disk usage, service status).
- Perform initial triage and notify relevant teams to address issues.
- Support root cause analysis through incident reproduction and simulations.
User Support & Service Requests
- Handle ad hoc user requests: one-time job execution, file resends, new job scheduling, and more.
- Troubleshoot transactional issues and escalate as necessary.
Release & Patch Management
- Support release deployments by coordinating batch stop/start and validating post-release sanity checks.
- Assist with third-party patching and system upgrades, minimizing service disruptions.
Disaster Recovery & Business Continuity
- Be prepared to activate and follow disaster recovery protocols.
- Help ensure continuous operations during DR scenarios and test activities.
Continuous Improvement & Automation
- Drive automation of routine tasks: TWS plan exports/imports, backups, cleanups, and monitoring improvements.
- Contribute to strategic cross-functional initiatives such as system migrations, onboarding/offboarding, and new tool integration (, Amplifly).
Profile
Education: Degree or diploma in Computer Science, Engineering, or a related field.
Location: Swiss resident or open to relocation.
Experience:
- 3+ years in IT production support or monitoring roles.
- Strong hands-on experience with TWS (Tivoli Workload Scheduler) - job creation, plan analysis, troubleshooting.
- Solid experience in batch processing environments .
Technical Skills:
- Proficiency with Unix/Linux and shell scripting.
- Experience with incident and problem resolution (, full file systems, failed jobs, broken job chains).
- Familiarity with monitoring tools , performance tuning , and system optimization .
- Exposure to ticketing systems such as JIRA , HP Quality Center .
- Knowledge of change, release, and configuration management principles.
Soft Skills:
- Autonomous, tenacious, organized, and rigorous.
- Able to manage multiple issues under pressure and in dynamic environments.
Job Offer
Challenging and Impactful Role
- Play a key role in mission-critical operations where your work directly ensures system uptime, performance, and business continuity.
Opportunities for Growth
- Gain exposure to advanced technologies, automation tools, and strategic IT projects-paving the way for career development in infrastructure, DevOps, or system engineering.
Autonomy and Responsibility
- Work in an environment that values initiative and ownership, with the freedom to improve processes, introduce automation, and contribute to long-term solutions.
Cross-Functional Collaboration
- Interact closely with development, infrastructure, and monitoring teams, giving you a holistic view of the IT ecosystem and a strong professional network.
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