Requirements: English
Company: JR Italy
Region: Pescara , Abruzzo
Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.Infrastructure Support AnalystThe Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with hands-on experience in maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience (preferred).Skills and CompetenciesTechnical expertise in infrastructure components and systems, including networking, servers, and storage technologies.Strong problem-solving skills for diagnosing and resolving technical issues efficiently.Effective verbal and written communication skills for collaborating with internal teams and stakeholders.Ability to work collaboratively within a team, sharing knowledge and assisting colleagues.Attention to detail in system configurations and troubleshooting activities.Adaptability to manage changing priorities and adopt new technologies in a fast-paced environment.Merlin ValuesWe CareGo beyond for guests and colleagues, demonstrating thoughtfulness in every interaction.Uphold safety, security, and welfare standards, prioritizing well-being.Contribute positively to the environment and communities, showing social responsibility.Own Your CraftContinuously develop expertise and support others'' growth.Seek feedback and use it to improve performance.Stay curious and inspired by industry and global trends.Drive and DiscoverTake ownership of your work, striving for excellence.Prioritize impactful tasks, emphasizing quality.Explore opportunities for innovation to enhance guest experiences.Go TogetherBuild strong, trusting relationships across teams and cultures.Collaborate to solve problems using diverse perspectives.Make decisions confidently and act promptly to progress.Enjoy the RideBring positivity and energy to the workplace.Support others during challenges, viewing setbacks as learning opportunities.Create an inclusive environment where everyone feels valued and included.#J-18808-Ljbffr