Requirements: English, German
Company: Undutchables
Region: Rotterdam , South Holland
You can work from home 1day a week, but training will be 100% at the office. As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service Representatives dedicated to managing relationships with our clients German-speaking customers. You will ensure the delivery of excellent technical and commercial support while driving team performance and customer satisfaction. Acting as a key liaison between our clients customers and internal departments, youll help optimize processes and ensure timely, accurate order fulfillment. Lead, coach, and support the Customer Service team to deliver outstanding service to our clients German-speaking customers. Manage complex technical, commercial, and logistical inquiries, escalating issues as needed. Collaborate closely with internal teams such as Order Entry, Logistics, and Finance to guarantee timely and accurate deliveries. Monitor team performance metrics and implement improvements to enhance customer satisfaction and operational efficiency. Assist in resolving escalated customer issues and provide guidance to team members. Support recruitment, training, and development of team members. Fluent German (C2) both spoken and written. Proven experience in Team Lead/Manager of Customer Service, preferably supporting German-speaking clients. Strong leadership and team management skills. Excellent communication skills in German and English, both written and spoken. Good understanding of order processing, logistics, and commercial operations. Ability to work collaboratively with cross-functional teams. Direct contract with our client ~ Our client specializes in air filtration, providing high-quality standard and custom solutions with exceptional logistics and fast delivery across Europe, Asia, and Australia.