Requirements: English
Company: Global Blue
Region: Fiumicino , Lazio
Nature and aim of the positionRefund Global Blue Tax Free Forms at a Global Blue Refund Point.Main duties and responsibilities Verify and refund Global Blue Tax Free Forms Ensure a satisfactory experience for our customers Prevent refunding mistakes and fraud Prepare reports as needed Observe Global Blue policies, guidelines and procedures The position may be part of a Downtown Cash Refund OfficeSpecific skills and knowledgeMust be fluent in English.Must be fluent in Italian.Other helpful languages in order of relevance: Chinese, KoreanoMust be dedicated to service and customer satisfactionMust be experienced in using office softwareMust be trustworthy to handle large amounts of cashMust have a clean criminal recordMust be able to handle stressMust be nimble but thoroughMust be a good team playerMust be flexible in terms of working hoursPrevious working experience is a plusNon-resident in the last 5 years in non-EU countries (airport fulfilment).Main KPIsNumber of refunded transactionsRefunding mistake ratioBackground and EducationHelpful: a commercial backgroundHelpful: experience in face to face customer contactHelpful: experience in managing tillsHelpful: airport experienceHelpful: customer service experience