Requirements: English
Company: Hafele Italia srl
Region: Trentino-South Tyrol
DIGITAL CUSTOMER EXPERIENCE (CX) MANAGERPermanent, Full-Time, Remote (with travel to Group Head Office in Germany)Your new CompanyHfele is an internationally trusted name supplying furniture fittings, ironmongery, and hardware to the trade. We are recognized for our extensive range and quality of products, as well as our industry expertise and excellent customer service. Hfele provides comprehensive customer support through our best-in-class sales and support team.Your new roleAre you passionate about delivering world-class digital experiences and driving meaningful change across global operations? Do you thrive in dynamic, cross-functional environments where innovation and customer focus are at the heart of everything? Were looking for a Digital Customer Experience Manager who will also serve as the Global Process Owner for the Contact-to-Order (C2O) journey a dual role with significant impact. This is your opportunity to shape how our customers interact with us digitally, while transforming our global processes to deliver seamless, efficient service every time.As Digital Customer Experience Manager, you will:Lead the design and execution of digital strategies across all customer touchpoints.Drive initiatives to improve the end-to-end digital journey from website to social media to mobile platforms.Align departments and regions to create a consistent and engaging customer experience.Leverage data, feedback, and analytics to continually innovate and optimize.Champion digital CX best practices across global teams.As Global Process Owner (C2O), you will:Take ownership of the full Contact-to-Order process globally.Standardize and harmonize processes across markets and departments.Lead cross-functional teams to improve performance, efficiency, and customer satisfaction.Use KPIs and insights to inform future process improvements.Play a key role in change management, training, and adoption of new ways of working.What youll need to succeed:A degree in business, marketing, computer science, or a related field.Fluent English communication; German or other languages are a plus.Several years experience in digital customer experience and process management.Proficiency with tools like CRM systems, analytics platforms, marketing automation, and process modeling.Ability to build relationships with diverse stakeholders and lead cross-functional, multicultural teams.Strong analytical, problem-solving, and project management skills.A customer-first mindset and passion for continuous improvement.Willingness to travel across the Group, with strong touch points in Germany.What youll get in return:Competitive salaryAnnual BonusBenefits including 23 days holiday + 8 bank holidays, increasing to 28 days with service; Healthcare; Discounts through Westfield Rewards; Pension Scheme; Stock Discounts; Learning and Development opportunitiesThis role offers the opportunity to drive meaningful change in a global organization through digital innovation and operational excellence. You will have the freedom to shape strategy and the resources to implement your vision.Customer Experience Manager Trentino Alto Adige, Italia#J-18808-Ljbffr