Requirements: English
Company: Cartier
Region: Florence , Tuscany
JOB MISSIONAs an Ambassador of the Maison, he/she efficiently assists the Boutique Manager in ensuring excellence in boutique operations and client services & experiences. Additionally, he/she contributes to developing and optimizing boutique performance and profitability by coordinating the boutique team and directly managing part of it. The role also involves instilling a continuous improvement mindset and optimizing boutique flows for clients and staff.KEY RESPONSIBILITIESBoutique Operations & AdministrationResponsible for the back-office and administration of the boutique.Ensures timely execution and delivery of all boutique reports.Oversees boutique expenses.Implements all brand and boutique policies, procedures, and guidelines.Manages the Back-Office Executive as a direct report.Client Relationship & Portfolio DevelopmentAssists the Boutique Manager in delivering high-quality, professional client service.Supports the implementation and monitoring of ROI on CRM programs and actions.Acts as an ambassador of the Maison and helps build direct contact with VIP clients.Boutique PerformanceAssists in diagnosing performance based on analysis, competencies, and environment to define action plans to meet sales targets.Leads the implementation and monitoring of these action plans.Helps optimize boutique performance and profitability by breaking down targets into manageable goals.Monitors boutique KPIs.Team Management & People DevelopmentResponsible for onboarding and training new team members.Coordinates, trains, coaches, and motivates the boutique team daily.Monitors individual objectives and evaluates performance under the supervision of the Boutique Manager.Supports personal and talent development.Manages the day-to-day operations of the Boutique Assistant and the After Sales team.SKILLSWell-structured with good analytical skills, organized, autonomous, with confirmed management experience. Experience in boutique retail is required, not necessarily in the luxury sector. Minimum of 5 years of professional experience. Fluent in English; additional languages are a plus.#J-18808-Ljbffr