Requirements: English
Company: ABAKUS IT-Solutions
Region: Brussels
ABAKUS IT-Solutions is looking for a Cloud Service Management Support to join a distributed team supporting cloud operations in a secure and international environment. This role supports the daily management of services hosted in public cloud platforms (Azure, AWS, M365), focusing on service management, reporting, cost control and operational support. Main responsibilitiesSupport ITSM activities (incident, problem, and change management), ensuring compliance with best practices and internal proceduresBuild and maintain dashboards to track service performance, cloud usage, and costs (using tools like Power BI or ServiceNow)Generate reports on incidents, trends, and expenditures to support continuous service improvementMonitor cloud consumption (Azure, AWS), support cost allocation and propose optimizations in collaboration with technical and financial teamsAssist in financial tasks such as budgeting, invoice reconciliation, vendor contract management, and ensuring compliance with financial governanceParticipate in change management, helping implement and track IT changes, and providing regular updates to stakeholdersWork in weekly sprints, contribute to planning and retrospective meetings, and report on your deliverable Your profileProven experience in IT Service Management and/or support rolesGood understanding of cloud cost management tools (Azure Cost Management, AWS Cost Explorer, etc.)Familiarity with reporting and dashboarding tools (Power BI, ServiceNow Reporting, etc.)Excellent analytical, organizational and communication skillsComfortable working in an international, fast-paced, and fully remote teamFull professional proficiency in English; French is an assetYou must hold a valid Secret-level security clearance What we offerA long-term opportunity with potential yearly extensionsA 100% remote assignment within a collaborative and high-level technical environmentA chance to contribute to a strategic international programA streamlined working model based on weekly agile sprintsA supportive and experienced project team Join ABAKUS IT-Solutions today to grow within a dynamic international team, contribute to strategic cloud projects, and enhance your skills in a 100% remote environment, don't wait, apply now and take your career to the next level!