Requirements: English
Company: brabers
Customer Service, Senior HR Specialist
Fully Remote Role - ZZP allowed
Full Time assignment - 6 months contract initially
Language required: Dutch & English
Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our clients deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients
Main Responsibilities:
- Support Managers with client engagement ensuring all information is accurate and provided on time
- Provide support and guidance for all implementations and go lives
- Provide daily functional support to the teams, to support the successful delivery of payrolls
- Responsible for the maintenance of the Client Solution workbook
- Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
- Ensure and Sign Off System Maintenance Testing
- Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs
- Support Year End, support Management with the resolution of client escalations, along with lessons learnt
- Lead the design, implementation, and continuous improvement of core HR processes (e.g., recruitment, onboarding, performance management, employee lifecycle).
- Collaborate with HRBPs to align HR processes with business needs and drive consistency across functions and geographies.
- Act as the go-to expert for assigned HR processes, ensuring documentation, compliance, and communication are up to date.
- Monitor process performance using KPIs and feedback mechanisms to identify bottlenecks and opportunities for improvement.
- Partner with HRIS and other stakeholders to ensure systems support efficient and user-friendly HR processes.
REQUIRED EXPERIENCE
- Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
Education and Training
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
- Expert knowledge on payroll processes, practices and associated legislation
Desirable
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
- Payroll certifications