Requirements: English
Company: TBO.COM
Region: catalonia, espana , Catalonia
TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our Italian team.
** Please apply only if you''re fluent in English + italian and have experience in the Travel Industry**
Job description:
- Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
- Coordinate offline requests with internal departments.
- Handling bookings/cases with last-minute and on-spot challenges to solve problems.
- Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
- Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
- Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.
- Operating a few online systems at once, providing service to travel agents.
- Responsible to solve operational and administration cases/tasks from A-Z
Qualifications:
- Service oriented persona with high communication skills, fluent in English + italian
- Independent, self-motivated, patient, and goal-oriented work style, solving problems.
- Can control and lead multiple tasks, activating all resources to efficiently solve cases.
- Experience working B2B with travel agents/ business professional in the industry.
- Ability to adapt quickly to new technologies, products/system, and company procedures.