Requirements: English
Company: JR Italy
Region: Varese , Lombardy
Social network you want to login/join with:Responsibilities:User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.Expertise in MAC OS and Windows OS platforms.Aptitude and ability to learn and adapt quickly to new technology and business requirements in a fast-paced, dynamic global environment.Troubleshooting Mac devices and knowledge of troubleshooting Windows devices.Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate-owned/BYOD mobile devices (iOS/Android), along with standard peripherals.Supporting and troubleshooting TCP/IP networking for a global environment, including LAN, WAN, and VPN.Understanding and adhering to security policies and best practices.Resolving complex incidents using documented solutions, managing work items through to completion with minimal supervision.Collaborating with senior team members to learn new skills, seek help, and escalate issues as needed.Understanding Salesforce configuration, capabilities, and implications of changes, including managing users, custom objects, data migration, workflows, validation rules, page layouts, and troubleshooting Apex and integrations.Managing support requests efficiently, focusing on customer satisfaction.Maintaining compliance with security policies, SOX procedures, and change management controls.Communicating effectively via team meetings, calls, email, instant messaging, and social media.Training team members in various settings.Providing technical support at the TechBar, diagnosing and repairing issues.Ensuring the TechBar area is well-maintained and stocked.Documenting all repairs and services accurately.Maintaining a professional attitude and high customer service standards.Qualifications:High school diploma or equivalent.A+ certification or similar technical certification preferred.At least 2 years of technical support experience in retail or customer service.Strong customer service and communication skills, capable of explaining technical concepts to non-technical users.Excellent problem-solving skills for quick and effective issue resolution.Knowledge of Windows, Mac OS, iOS, and Android operating systems.Ability to work independently and collaboratively with a positive attitude.#J-18808-Ljbffr