Requirements: English
Company: Fingen S.p.A.
Region: Florence , Tuscany
About the Company:Step into the world of timeless Italian luxury at Palazzo Tornabuoni, a 15th-century palazzo turned into Florence''s first exclusive Private Residence Club. Nestled in the heart of the Renaissance city, this iconic property is managed by Fingen Group, a leading Italian retail and real estate company renowned for its commitment to excellence and Italian style essence.About the Role:We are looking for a highly self-motivated and enthusiastic Residential Services Agent to be part of our Residential Services team. In this role you will be a leader for the Club Members services and assistance. Tasks and responsibilities of your positions goes from handling the Reservation Process to communications, from greeting Members to checking them in, providing information on amenities & services, anticipating and responding to their needs, listening to and resolving any issue, providing an excellent service throughout their stay. Your role is to coordinate all guest requests for special arrangements and assists with activities such as booking tickets, making reservations, travel and tours to name a few.Responsibilities:Perform Front Desk & Concierge Operations on a daily basisHandle Reservations on a daily basisHandle Department Month End archivePlan and coordinate Housekeeping weekly scheduleCoaching and training to colleagues and traineesSupport in other operational tasks or assigned projectQualifications:Minimum two years concierge experience in 5* Luxury HotelRequired Skills:Must have the ability to maintaining an outgoing personality, being a team player, demonstrating communications and analysis skills and keeping a positive can do attitude.Promote a friendly and professional image to the Members and give full cooperation to any requiring assistance with a prompt, caring and helpful attitude.Prioritize and perform accordingly, ensuring all requirements are handled immediately with speed and efficiency. Service drivenLike to take responsibilities, work independently and have a good understanding of basic front office accounting, procedures and tasks.Be familiar with Members names, residence location, special requests and profile historyBe genuine Ambassador of the Company Values and beliefsFluency in Italian and English, both spoken and written. A third language is preferred.Knowledge of PMS Opera preferred.Preferred Skills:Fluency in Italian and English, both spoken and written. A third language is preferred. Knowledge of PMS Opera preferred.Pay range and compensation package:The benefits:Competitive salaryTicket restaurant 8 euroFree Uniform with dry cleaning availableEmployee Recognition ProgrammesExcellent Training and Career Development opportunitiesOpportunities to build a successful career with future projects potentialEqual Opportunity Statement:All applications, should be sent with the authorization to process personal data, as required by Art. 13 of Legislative Decree No. 196/2003 and Art. 13 GDPR 679/16