IT Service Manager (Catalog & Configuration)

San Sebastin , Basque Country, Spain

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Capitole
Region: San Sebastin , Basque Country

Capitole is one of the best IT consulting companies and the place you want to be. Why?

People in the center. We believe in a different model, more human, with the employee in the center of our company

Interesting projects. Cutting-edge technologies. Agile methologies

Happiness and low turnover rate

1200 per year training budget

Flexible working hours

More than 900 skilled professionals, from more than 27 nationalities

Tailored career path

Monthly follow-ups. 360 continuous evaluation

Private health insurance

Flexible retribution program

Wellhub: access to fitness, wellness, and mental health support

Processing of the work permit for you to come to Spain with your family

Technological communities

Lots of amazing events

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Service Manager with experience in Catalog & Configuration? We have an exciting opportunity to lead and empower a multicultural team!

Were looking for an experienced IT Service Catalog Manager to take ownership of our IT service and product catalogs. Youll play a key role in ensuring transparency, efficiency, and user satisfaction through effective catalog and configuration management.

Your main responsibilities will include:

Service Catalog Management

• Maintain and continuously improve the IT service catalog, ensuring all services and products offered by our Hub are up to date.
• Document services in detail, including pricing, availability, SLAs, and contact info.
• Manage hardware/software entries in the IT Shop, ensuring data accuracy.
• Collaborate with internal departments to align the catalog with business needs.
• Monitor service usage and user feedback to drive improvements.
• Perform regular audits and reviews to ensure catalog quality and compliance.
• Generate reports on catalog usage, completeness, and performance.
• Support accessory testing, metadata management, and catalog housekeeping.
• Coordinate ticket creation/tracking for catalog cleanup tasks.

Configuration Management

• Oversee the Configuration Management System (CMS), documenting all configuration items (CIs) and relationships.
• Conduct data audits and mass updates to ensure CI integrity.
• Work with other IT teams to maintain accurate configuration data.
• Adjust stock pools post-inventory and produce analytical reports.

What were looking for:

• Degree or technical training in Computer Science, IT, or related field.
• Several years of experience in IT Service Management, especially in service catalog and configuration roles.
• Strong CMS/CMDB administration experience.

Skills & Knowledge

• Solid knowledge of ITIL practices (especially configuration management).
• Hands-on experience with hardware/software catalog maintenance.
• Analytical mindset with strong attention to detail.
• Excellent communication and teamwork skills.
• Independent, structured, and proactive work style.
• Administrator-level knowledge of Servity / IT Shop.

Conditions:

Languages: English C1

German: B2 or above

Location: FULLREMOTE

Schedule: flexible. Friday intensive.

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The employee will adhere to information security policies:

-Will have access to confidential information related to Capitole and the project they are working on.

-Must comply with the security policies and internal policies of the company and the client.

-Must sign an NDA.

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