Requirements: English
Company: ABB Schweiz AG
Region: Cesate , Lombardy
Customer Support Specialist - Maternity LeaveAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.This is a position with grade15This position reports toSenior Technical SpecialistYour role and responsibilitiesIn this role, you will have the opportunity to provide order and payment-related assistance/support to internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also demonstrate your expertise by improving customer satisfaction. The work model for the role is: #LI-Hybrid. This role contributes to B&R, Machine Automation Division within the Robotics Area in Cesate (MI). You will be mainly accountable for:Managing the entire process for verification, insertion, and monitoring of orders for technical activities, appropriately interfacing with the administrative department.Interfacing with the technical office for any information regarding the activities carried out and details to be provided to customers.Representing the customer as a reference for any technical activities order, establishing strong and positive relationships.Ensuring the correct internal reporting of all technical activities for management.Creating specific reports on customers for the sales team (in terms of activities carried out, invoiced, or to be invoiced).Qualifications for the rolePrevious experience in customer service is highly appreciated.Knowledge of Excel (Office); knowledge of SAP is considered a plus.Curiosity and a strong inclination for learning new software tools.Flexibility and adaptability to changes in a constantly growing company.Excellent in managing priorities, punctuality in meeting deadlines, confidentiality, reliability, and precision.Ability to work effectively in a team and possess strong problem-solving skills.Excellent interpersonal and communication skills.Fluent in both Italian and English, written and spoken.More about usB&R Industrial Automation is a manufacturer of automation technology and ABB''s global center for machine and factory automation. Founded in 1979 by Erwin Bernecker and Josef Rainer, it is headquartered in Eggelsberg, Upper Austria. B&R is a leading global solution provider for automating machines and factories and manages machine automation within ABB''s Robotics & Discrete Automation division. We value diversity and encourage applications from candidates of all backgrounds. Visit www.abb.com to learn more about our solutions'' impact worldwide. #MyABBStory. For further info: Davide Lippiello, Talent Partner.#J-18808-Ljbffr