Requirements: English
Company: Regeneron
Region: Philadelphia, Estados Unidos
Our Company Group offers strategic advice to help you with the complex problems related to your global services. Through our practical consulting, original research and industry resources, we help you get the maximum value from your backand middle-office services.Our advisors ? equipped with our function-specific research ? possess the comprehensive knowledge in wide range of areas including IT Infrastructure, IT applications, Finance and Accounting, Human Resources, Procurement and Contact Center Services. They will complement your internal team?s focused experience and expertise with a broad view informed by our work with multiple projects in your functional area.**JOB SUMMARY**:This position requires a person who has extensive experience in managing 3rd party collections activities in a high volume, fast-paced call center environment. The right candidates for these positions will have a history of being hands on leaders when it comes to the training, development, and quality auditing of their collections staff, and will be able to speak about their ability to motivate their collections team to meet and/or exceed their personal, client-driven, and company goals.**JOB SPECIFICATIONS**:**Responsibilities include, but are not limited to**: Coaching through side by side call monitoring with real time feedback and weekly call reviews. Assist collectors in any 2nd talk offs they need to ensure account will be paid off. Ensuring team goals are in line with collection floor rules and department procedures. Review individual goals with each associate and give positive feedback/opportunities for improvement. Track goals and produce weekly reports, conduct meetings, and distribute daily collections results. Maintain working knowledge of all policies, procedures, and programs. Ensure all team members are trained properly and conduct monthly refresher trainings. Maintain professional demeanor, timely attendance, and proper follow up of work assignments and projects. Develop contests and incentives to motivate the collections team. Collaborate and make recommendations on policies and internal controls with the Manager and Director of the department**QUALIFICATIONS**:2 3 years of collections experience in a call center environment required. At least 1 year of experience supervising customer service or collections representatives. A self-starter with great attention to detail. Organization and time management skills. Strong work ethic and ability to handle confidential materials. Strong ability to communicate including great negotiation and persuasion skills. Ability to multi-task in a fast paced environment. Must be familiar with MS Windows and MS Office (Word and Excel primarily). High school diploma or equivalent education is required.**HOURS**:Full-timeOur team will provide you a new level of insight to successfully address the rising pressure to delivery ROI quickly within the already challenging service delivery environment ?whether that means optimization of your existing internal services, creation or transformation of your shared service center or global in-house center (GIC), outsourcing your services, or incorporating a blended or hybrid solution.Let us help you take the first step on your pathway to long-term returns.