Requirements: English
Company: 403-SFDC Italy
Region: Milan , Lombardy
About SalesforceWere Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.About Salesforce Data CloudSalesforce Data Cloud has been recognized as a leader in Gartners inaugural Magic Quadrant for Customer Data Platforms (CDPs) in 2024. This prestigious recognition underscores the platforms excellence in managing and activating customer data across the Salesforce ecosystem and beyond. The Data Clouds consumption model offers unparalleled flexibility and scalability, enabling businesses to pay only for the resources they use and easily adapt to evolving needs.As a core component of the Salesforce ecosystem, the Data Cloud seamlessly integrates with our AI, CRM, and trust-based solutions, driving significant business value and ensuring that organizations can fully leverage their data. This strategic focus on Data Cloud is pivotal to our vision for the future, empowering businesses to harness the power of data for transformative outcomes.Role DescriptionDelivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Lead, Data Cloud, demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data Cloud consumption and return on investment with Salesforce.This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading stakeholders, managing executive relationships, and creating and implementing consumption plans. Additionally, you will act as the post-sale technical lead for Data Cloud, leveraging your expertise and technical credibility to engage and communicate effectively at all levels within an organization.Your ImpactAs a trusted advisor you will successfully influence customer outcomes and accelerate Data Cloud consumption. You will:Work across multiple selling teams and internal stakeholders, creating clarity from chaos.Drive onboarding, enablement, success, go-live, and healthy consumption of Data Cloud workloads.Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.Create, own, and execute a point-of-view on how key use cases can be accelerated into production.Navigate Data Cloud Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.Develop mutual success plans with customers.Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data Cloud workloads.Primary ResponsibilitiesDevelop an understanding and knowledge of customers Salesforce Data Cloud implementation and evangelize the capabilities of Data Cloud.Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.Guide a customer on org strategy, governance, and change management standard processes based on customer needs.Demonstrate hands-on Data Cloud product knowledge by applying platform features and functions to customer business priorities and roadmap.Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.Deliver value and innovation to a customers business by understanding our customers key business challenges and potential for growth.Build and cultivate executive-level relationships with the customers IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates.Colla