Requirements: English
Company: The Times Hotel
Region: Amsterdam , North Holland
Job Title:Front Desk Receptionist (Full-Time)
Location:The Times Hotel, Amsterdam
Department:Front Office
Reports To:Operational Manager
About The Times Hotel
Located in the vibrant heart of Amsterdam, The Times Hotel offers a unique blend of classic charm and modern comfort. We pride ourselves on delivering guest experiences through warm hospitality and personalized service. Join our dynamic team and be part of creating memorable stays for our diverse international clientele.
Job summary
As a Front Desk Receptionist, you will be the first point of contact for our guests, providing a warm welcome and efficient service. You will manage guest check-ins and check-outs, handle reservations, and assist with guest inquiries, ensuring a seamless and positive experience from arrival to departure. You are the central point in the organization.
Key responsibilities
- Greet guests promptly and courteously upon arrival and departure
- Perform check-in and check-out procedures accurately and efficiently
- Manage room reservations, cancellations, and modifications using MEWS (experience is a plus)
- Handle guest inquiries, requests, and complaints professionally and resolve issues promptly
- Provide information about hotel services, local attractions, and transportation
- Process payments and maintain accurate billing and cash handling procedures
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met
- Maintain a neat and organized front desk area
- Adhere to hotel policies and procedures, including safety and security protocols
- Support other staff members as needed during busy periods
Qualifications
- Previous experience in a hotel front desk or customer service role preferred
- Great communication skills in English; knowledge of Dutch or other languages is a plus
- Strong interpersonal skills with a friendly, approachable demeanor
- Ability to multitask and stay organized in a fast-paced environment
- Proficient with MEWS and Microsoft Office applications
- Flexible availability, including weekends and holidays
- Professional appearance and attitude
What we offer:
- Salary according to the Dutch CAO 2025
- Opportunity to work in a vibrant, multicultural environment
- On the best spot in Amsterdam, along the Herengracht
- Supportive and friendly team culture
- Staff meals during evening shifts
- Flexible scheduling options where possible