Requirements: English
Company: WGL
Region: Springfield, Estados Unidos
Summary: Support Business Development growth objectives by educating and informing customers on the natural gas service installation process. Evaluate and respond to electronic applications, inquiries from customers, contractors, dealers and employees about the availability of natural gas for residential conversions, light commercial projects and other projects as assigned.Tasks & Responsibilities:- Serve as front line contact and customer advocate during the initial sales process review of new business e-mail inquiries.- Respond on-line to customer inquiries and review service request applications, and contact customer for clarification to ensure data accuracy and product cost factors.- Set up new business project job jackets, including but not limited to the printing of Service Request Applications, SmallWorld prints, and other related documents.- Enter key data into tracking systems such as Smallworld, WMIS, and SalesForce and assign to the Inside Sales Representatives.- Maintain contact with internal and external customers (general public and others) related to gas service installation until job jacket is created and assigned to an Inside Sales Representative.- Maintain records in various tracking databases to ensure the accuracy of departmental weekly, monthly or annual reports.- Use written and verbal communication skills to accurately interpret and collect information to prevent call-backs and inherent delays in the sales process.- Track SAP Clarification Cases and assigns to appropriate department personnel for correction.- Exercise professional tact and discretion to maintain company image and sound business relationships.- Make decisions based upon company guidelines, and keep abreast of changes in policies, procedures and jurisdictional regulations as well as products and services offered by the Company.- Respond accurately and timely to inquiries for products and services, reviewing company records or other information accessed via personal computer.Skills & Abilities:- High School diploma or equivalent G.E.D.- Require three (3) to five (5) years of customer service or sales experience in a high volume, product driven; customer focused environment.- Six (6) month probationary period with a successful evaluation required.- Basic understanding and working knowledge of natural gas and electrical appliances and gas line installation and techniques preferred.- Demonstrated effective customer service skills during customer interactions to meet company growth and service objectives.- Strong attention to details accurately interpreting, collecting and recording information is required.- Sound judgment in making decisions within established procedural guidelines.- Proficient in software applications; MS Office, Outlook, Word, and Excel.- Working knowledge of Customer Management Systems (Salesforce), SmallWorld and Work Management Systems (WMIS) preferred.WGL policy prohibits employee and applicant discrimination and harassment. Specifically, our objective is to recruit, hire, train and promote the most qualified persons without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, or status as a protected veteran.