Requirements: English, French
Company: Awin Global
Region: Milan , Lombardy
Working as a Technical Support Executive, or internally, Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process.This is a fast-paced role where you will be liaising with both the clients marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for details are essential to become a successful candidate.Key TasksAssisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includesActing as the middle-man to give technical guidance clearly and conciselyIsolate errors quickly within client setups and provide feedback on possible solutionsNegotiate and objection handle below standard setups that do not align with team targetsContributing to the monthly Integration Team targets, which are incentivised on over-performanceReview fellow team members'' work for the purpose of technical sign-offReport technical issues/bugs with the platform and escalating as appropriateAdministration of a knowledge base used internally and externallyProvide high level training to internal colleaguesTesting of new developments and featuresWhilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.Skills & ExpertiseStrong analytical skills while also seeing the bigger pictureStrong communication skills (fluency in both French and English to C1+ level)Customer service skills and an understanding of the importance of relationship building.Familiar with E-commerce platforms and their use.Strives to continually improve productivity and quality of work producedSelf-motivated and a self-starterUnderstands the importance of processes and procedures and the application of theseAbility to work in a fast-paced and dynamic environmentAbility to work harmoniously and effectively as part of a work teamOur OfferFlexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.Development: Weve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.Established in 2000, Awin is proud of our dynamic, social and inclusive culture.Like all businesses, weve had to adapt and nurture our culture in a virtual environment. Our virtual Life @ Awin hub brings our colleagues from across the globe together for various social activities.Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the worlds leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.#J-18808-Ljbffr