Requirements: English
Company: TN Italy
Region: Rome , Lazio
Social network you want to login/join with:col-narrow-leftClient:Location:Job Category:Customer Service-EU work permit required:Yescol-narrow-rightJob Reference:45cf25979c0bJob Views:2Posted:15.05.2025Expiry Date:29.06.2025col-wideJob Description:Work Flexibility: HybridUnlock your potential as an Associate Manager Customer Service at Stryker!Are you ready to make an impact?Do you have a passion for managing teams and projects? Do you have an aptitude for solving complex problems and creating process improvements? Do you thrive in a fast-paced environment where your ideas and solutions directly influence a companys success? If so, Stryker is looking for you. Please send us your resume in English.What we offer:Collaborative and Inclusive Environment: Join a team that values diversity and inclusion, fostering a supportive and innovative workplaceProfessional Growth: Access continuous professional development opportunities, including training, workshops, and career advancement programsCompetitive Benefits: Receive a competitive salary, comprehensive benefits package, and additional perks such as wellness programs and employee discountsWork-Life Balance: Enjoy a healthy work-life balance with flexible working hours and remote work optionsStryker ERGs: We have many Employee Resource Groups (ERGs) which foster an inclusive workplace e.g. Stryker''s Allies for All Abilities (3A), Stryker''s Allies for Equality (SAFE), Stryker''s Women''s Network (SWN), Stryker''s Emerging Professionals (SEP) etc.What youll do:Lead and manage a team of customer service representatives and specialistsManage performance and implement learning and development initiatives to improve customer experienceMotivate the team, set objectives, conduct performance reviews, and foster engagementBuild relationships with internal and external stakeholders to develop customer relationshipsLead projects, deliver insights, and provide recommendationsDrive key initiatives, identify improvements, and escalate issues as necessaryWhat you need:Minimum 6 years experience in a customer-facing role within a multinational environmentAt least 3 years of team and project management experienceFluent in English and ItalianStrong ability to recruit, develop, and engage high-performing teamsExcellent knowledge of end-to-end supply chain and OTC processesExperience with continuous process improvement, order automation, and AI toolsExperience managing a team within a matrix organizationExcellent people management skills, including talent identification, coaching, mentoring, and rewardingHigh relationship-building skills, self-awareness, and emotional intelligenceAbility to consider customer, regulatory, and legislative issues in decision-makingAbility to work independently, prioritize, and organize workloadTeam player who fosters an inclusive environmentPlease send us your resume in English.Travel Percentage: 10%#J-18808-Ljbffr