Requirements: English
Company: SINEXCEL
Region: le-de-France
Job Description
Position : After-Sales service engineer of Sinexcel
Location: Paris
Job Responsibilities :
1 Equipment Installation and Commissioning
- Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements.
- Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning.
2 After-Sales Technical Support and Maintenance
- Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime.
- Offer technical consulting to customers, resolve operational issues, and ensure the equipment and systems remain in optimal condition.
3 Training and Documentation Management
- Conduct regular customer training on equipment operation and maintenance to enhance customers' ability to use and maintain the equipment.
- Prepare and organize maintenance records, service manuals, and other technical documentation to ensure compliance and traceability during after-sales service.
4 Customer Relationship Management
- Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction.
- Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality.
5 Troubleshooting and Problem Resolution
- Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions.
- Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement.
6 Reporting and Data Analysis
- Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support.
- Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies.
Credential Requirements :
1 Relevant Educational Background
- A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field.
2 Working experience
- 2-4 years working experience about pre-sales/after-sales technical support in energy storage,E-mobility,inverters or other electrical product business.
3 Language Skills
- Proficiency in French and English, able to communicate fluently with headquarters and customers.
- Knowledge of the local language is an advantage if working in specific countries (e.g., German,etc.).
4 Other Requirements
- Driver's license: A valid international or European drivers license (depending on country requirements).
- Ability to travel and flexibility in work schedule.