Skill needed: Python, PostgreSQL, MongoDB, Kubernetes, ElasticSearch, Docker.
Employer: TrustYou
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence. At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.Learn more about TrustYou at www.trustyou.comIf you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.Position: Data & AI engineerLocation of the role: Germany / Spain / Romania (Remote)As a Data & AI Engineer at TrustYou, you’ll play a central role in turning raw data into intelligent, actionable features for our hospitality platform. You'll design, build, and scale AI-powered services that help our customers understand and improve their guest experience, from semantic analysis and trend prediction to LLM-enabled insights. You’ll work across data engineering, data science, and product development to deliver value fast and often.In your role, you will make an impact by….Designing, building, and operating AI-powered features using a mix of external services and in-house ML modelsApplying techniques like clustering, classification, forecasting, and semantic analysis to extract meaningful insights from text and structured dataCollaborating with product managers, designers, and other engineers to turn insights into user-facing featuresDesigning APIs and data services that deliver insights at scale across our SaaS platformTaking part in product discovery and architectural decisions from the very beginningSharing your expertise and mentoring others across data, engineering, and product teamsYou are a perfect fit, if you have…10+ years of professional experience, with at least 6 years focused on data engineering and data scienceStrong Python skills and hands-on experience building reliable ETL/ELT pipelinesSolid knowledge of statistical modeling, machine learning, and/or natural language processingExperience with relational and non-relational database systems, like PostgreSQL, MongoDB, ElasticSearch or ClickHouseA working understanding of LLMs - how to fine-tune, prompt, evaluate, and apply them in productionFamiliarity with Docker and Kubernetes, and the DevOps mindset to own what you buildAn experimental, iterative approach - you test, learn, and improve fastExcellent communication skills and the ability to thrive in cross-functional teamsFluent EnglishYou are ideally someone who has….A strong cross-disciplinary thinker, comfortable navigating between the different technology layers of a solutionExperienced building data products and APIs used in customer-facing applicationsHands-on experience building BI dashboards with tools like Tableau, Looker, or similarSomeone who brings a product mindset to data work, prioritizing user impact and usabilityExperienced in defining and tracking metrics that measure data quality, user engagement, and business impactAnd most importantly, what's in it for you...Working in a global, diverse, and collaborative team Flexible working hours allowing you the freedom to shape your work-lifeRemote-friendly environment and budget for home office equipment On-going career development, training, and coachingSix days for learning & development Celebrate in style at our team events (in-person and virtually) Social benefits and perks based on location P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.If you are excited about this opportunity, join us! We look forward to your application and getting to know you.