Requirements: English
Company: Hyatt Regency Rome Central
Region: Rome , Lazio
We are looking for a motivated Concierge Agent to joinour pre-opening team. The role will report to the Chief Concierge.Conveniently located adjacent to Rome Termini Station and a shortdistance from the Colosseum, the 238-room Hyatt Regency RomeCentral is a contemporary 5-star hotel offering premium businessservices and one of Italys most dazzling leisure rooftopexperiences. The hotel is also featuring a SPA, 5 food &beverages outlets and more than 1000 sqm events venues. Keyresponsibilities: - Handle all Guests interactions with thehighest level of hospitality and professionalism, accommodatingspecial requests whenever possible. - Staying one step ahead of ourGuests needs to anticipate requests and offer tailoredrecommendations - Being our Guests trusted contact - Beknowledgeable regarding activities available in the city andestablish close contacts with vendors in these areas in order toprovide information, ticketing, and reservations for guests. -Assist with responsibilities and duties in the absence or heavyvolume in the areas of Front Office and Guest Services. - Resolvingguest issues and using their feedback to improve guest satisfaction- Ensuring every guest enjoys discretion, ethical behaviour,privacy and confidentiality - Organizing and controlling bell boysduties, including guests arrival and departure, luggage deliveryto the guestrooms and storage. Skills and requirements: - Preferredworking experience with similar roles in lifestyles hotels. - Goodunderstanding of hotel operations, front desk, guest relations andconcierge procedures - Bachelors degree / higher educationqualification/equivalent in Hotel Management/ BusinessAdministration, or at least 2 years experience as Concierge/GuestService agent - Excellent communication, problem-solving, anddecision-making skills. - Fluent in English and Italian; additionallanguages are a plus. - Familiarity with Opera Cloud is highlydesirable. - Flexibility to work weekends, and public holidays.What we offer - A stimulating and collaborative work environment ina 5 star hotel. - Opportunities for professional growth anddevelopment. - Competitive salary package. - Room discountsavailable worldwide within the Hyatt portfolio. Join ourpre-opening team to build strong memories together! Were committedto fostering an inclusive workplace that values diversity and equalopportunity. We welcome applications from all qualified candidates,regardless of gender, race, ethnicity, religion, disability, orsexual orientation. Please submit your CV in response to this jobposting, with authorization for the processing of personal data inaccordance with Legislative Decree 196/2003 and the GDPR (EU)2016/679.