Requirements: English
Company: Infotree Global Solutions
Region: Wroclaw , Lower Silesian Voivodeship
Are you ready to kick-start your career in a dynamic environment that drives positive change for people, businesses, and nature? Were seeking motivated Junior Support Technicians to help build a cutting-edge 24/7 Platform Operations Center for a forward-thinking Nordic energy provider. This organization is recognized among Europes cleanest energy producers, prides itself on ambitious environmental goals, and provides a safe, inspiring workplace for its employees.
In this role, youll be part of an initial group supporting core IT operations and expanding to a full 24/7 monitoring service. If you have solid IT support skills, an eagerness to learn, and a passion for sustainable energy solutions, this is your chance to join a team dedicated to innovating the way the world uses and produces energy.
What Youll Do:
- Monitor & Respond to Alerts: Utilize predefined runbooks to manage incidents and issues effectively.
- Service & Change Requests: Process standard service requests (SRs) and change requests (CRs) following pre-approved guidelines.
- Incident Triage: Perform initial investigations into incidents reported by the Security Operation Center (SOC), Major Incident Management (MIM), and Support Desk (SD).
- Leverage Automation: Collaborate with Tech Squads to optimize and streamline incident resolution with the latest automation tools and services.
- Documentation & Reporting: Log all incident resolutions, escalations, and actions in the IT Service Management (ITSM) system.
- Meet SLAs & KPIs: Consistently meet performance goals and service-level agreements.
- Stakeholder Communication: Maintain clear, effective communication with internal and external stakeholders.
- Knowledge Management: Update and refine documentation in our knowledge base.
- Onsite Availability: Work 5 days in the office to ensure immediate support and collaboration.
What Were Looking For:
- Technical Skills:
- Proficiency in incident triaging and management.
- Troubleshooting capabilities across Windows and Linux servers, as well as cloud environments (AWS, Azure) and networks.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira).
- Process Expertise:
- Proficiency in service request and change management processes.
- ITIL v4 certification is a plus
- Soft Skills:
- Excellent communication skills for stakeholder engagement.
- Team-oriented mindset, eager to learn and adapt.
- Location & Availability:
- Must reside within the EU; operations will be based in our Wroclaw office.
- Ready to transition from standard office-hour operations to 24/7 coverage in the future.
Why Join?
- Impactful Work: Contribute to a global vision of sustainable energy and environmental responsibility.
- Career Growth: Develop expertise in cutting-edge technology stacks and cloud environments.
- Collaborative Culture: Work alongside experienced IT professionals and specialists in a supportive, knowledge-sharing environment.
- Future-Focused: Join a team designed to evolve into a 24/7 operations hub, offering opportunities for growth and specialization.
If youre excited to sharpen your support skills, grow in an international setting, and help shape the future of clean energy IT operations, apply today and be part of something bigger. Your journey toward meaningful, environmentally conscious innovation starts here!