Requirements: English
Company: Geopost
Region: Issy-les-Moulineaux , le-de-France
About Geopost With worldwide reach across allcontinents, we at Geopost are a leader in parcel delivery andcommerce solutions through our network of expert delivery brands,including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog.Leveraging our industry-specific expertise, we are further growingthe development of home & out-of-home delivery services.Moreover, our Pickup service offers one of the densest parcel shopand locker networks in Europe. We are also expandingtemperature-controlled solutions for food and healthcarebusinesses. In a world of acceleration and transformation, Geopostengages and embraces international e-commerce with Asendia servicesdelivering innovative global direct to consumer solutions. With55,000 employees, we at Geopost endeavour to make commerce moreconvenient, profitable and sustainable for clients, customers andcommunities. Committed to becoming an international reference insustainable delivery, we are the first global delivery company tohave our roadmap to Net Zero by 2040 approved by the Science BasedTargets initiative (SBTi). Part of La Poste Groupe, we generated a15.8 billion revenue and delivered 2.1 billion parcels worldwidein 2024. We are looking for a talented, experienced and dynamicCustomer Service Digital Product Manager to lead and manageCustomer Service new technologies integration and automation in ourheadquarters based in Issy les Moulineaux (92). As a CustomerService Digital Product Manager at corporate level, you will havethe opportunity to work on a wide range of projects with numerousbusiness units in more than 22 countries, collaborating withdiverse teams and stakeholders in an international context. As theBusiness Owner for Customer Service Digital Automation Solutions,you define the strategy, roadmap, implementation, and internationalroll-out of digital & automation services (AI bots,self-service tools, etc.) in close collaboration with BusinessUnits (BUs), IT, Marketing, Design, Operations, Customer Service,Sales, and Communication teams. Your mission is to optimizecustomer journeys and improve operational efficiency by integratinginnovative AI-driven solutions and automation tools into existingcustomer service processes. You will play a key role inparticipating in the Customer Service digitalization strategy, byleading projects to completion with efficiency and precision, andby engaging our Business units thanks to value creation. Keyresponsibilities - Pilot cross-BU and internal governance: frameprojects requirements and processes to respond to ambitions andreport projects delivery in agile methodology cross-functionallywith all stakeholders at group and BU level. Deliver solutions withthe right balance between quality, time to market and budget,identify risks to secure, propose contingency plans when needed,report progresses and decisions to take. - Analyse and consolidateBUs customer service teams needs and identify process automationopportunities. - Work with our International BUs network toidentify Best Practices in new technologies (AI, bots) to supportCustomer Service activities and to promote them on the entirescope. - Co-design solutions with IT teams and business units, andsupport their roll out across countries - Monitor projectperformance, tracking key metrics, and generating reports forstakeholders and senior management. - Ensure compliance withproject management processes and procedures. - Coordinate projectmeetings, including scheduling, agenda preparation, and minutetaking. - Contribute to lessons learned exercises and knowledgesharing initiatives. Skills - Strong organizational andmultitasking skills, with the ability to prioritize and managemultiple tasks effectively. - Analytical mindset with the abilityto interpret complex data and translate it into actionableinsights. - Excellent communication English & French andinterpersonal skills, both written and verbal. Third language areal plus. - Skilled in communication, workshop facilitation, andproject reporting, with proven expertise in managing projects usingboth Waterfall and Agile methodologies. - Autonomous and curious,faster learner and constantly seeking improvement. - Strongproblem-solving abilities with the capacity to identify and addressissues proactively. - Detail-oriented with a focus on accuracy andquality. - Collaborative team player with the ability to workeffectively with diverse stakeholders. Experience - Minimum of 5years of experience in project management, with at least 3 yearsfocused on digital projects development. - Proven track record ofsuccessfully managing Bot and/or AI development and deploymentprojects in a customer service environment. - Ideally experiencedwith multicultural environments. Why join us ? By joining Geopost,you become part of a dynamic international group! You will have theopportunity to take on a role with real responsibilities, benefitfrom close managerial support, while