TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our Italian team.
** Please apply only if you''re fluent in English + italian and have experience in the Travel Industry**
Job description:
Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
Coordinate offline requests with internal departments.
Handling bookings/cases with last-minute and on-spot challenges to solve problems.
Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.
Operating a few online systems at once, providing service to travel agents.
Responsible to solve operational and administration cases/tasks from A-Z
Qualifications:
Service oriented persona with high communication skills, fluent in English + italian
Independent, self-motivated, patient, and goal-oriented work style, solving problems.
Can control and lead multiple tasks, activating all resources to efficiently solve cases.
Experience working B2B with travel agents/ business professional in the industry.
Ability to adapt quickly to new technologies, products/system, and company procedures.