Requirements: English
Company: Schneider Electric
Region: Capellades , Catalunya
Customer Satisfaction Quality represent the voice of customer and drive the customer centricity within the entity.
Secure guarantee the customer needs for all the quality customer satisfaction concerns.
- optimizes the manufacturing processes and helps in developing a unified and strong supplier management.
- integrates supply chain actors and leverages opportunities created by upstream and downstream linkages with a focus on creating value and improving customer satisfaction.
Core process:
- Guarantee the application of Schneider quality policy the respect of customer requirements in terms of technical quality service level.
- Manage the Quality Management System of the entity.
- Manage Customer complaints: alert, support escalate customer satisfaction issues (product / service) if they are not fulfilled.
- Manage Manufacturing quality: It covers quality related activities inside industrial entities as well as flows between them.
- manufacturing/assembling processes robustness (as result of implementation of Process Control Chart, FMEA, Poka Yoke...)
- industrial problem management: Issue to Prevention management, using warm loop and 8D cold loop methodologies, with CSQ related processes.
- Manage Supplier quality: Guarantee quality level for external / internal procurement using standardized basic supplier quality management processes, tools and requirements (Schneider Electric Supplier Quality Management -SSQM)
What will you do?
Takes any necessary actions to make sure that a product or service will satisfy customer requirements and is the driving force in implementing continuous quality improvement.
- Establish and implement process control plans to include capability studies, gage repeatability and reproducibility (Gage RR) studies.
- Lead Process audits and Process FMEAs.
- Create and maintain quality control documentation, insure related training and application in the sector.
- Monitor production floor processes for conformance to control plans and internal customer requirements.
- Manage derogations with ederogation platform.
- Lead continuous improvement on its production lines.
- Lead containment actions, root cause analysis of quality issue and problem solving on his sector. Using different methodologies such us 5 Whys, 8D/PRB, DMAIC, Lean 6 sigma...
- Consolidate all indicators FFR (Failure fail rate), MDR (Manufacturing defect rate), NQC (Non-Quality Costs) and drive improvement actions.
- Be a member of the Short Interval Management (SIM) of the production lines.
- Provide inputs and challenge about quality for new evolution (PMP and PEP), contribute to process/control capability implementation.
- Develop and implementation of SPC activities and implementing new techniques as they become available.
- Perform capability studies on new jobs and in other situations where they are needed.
- Participates in and performs Layered Process Audits (LPA) per plan.
What will you get?
We adapt to you:
With our flexible schedule, you''ll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you''re about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you:
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!
From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
We empower you:
With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Elect