Requirements: English
Company: Marriott Hotels & Resorts
Region: Milan , Lombardy
Casa Brera a Luxury Collection Hotel belonging to Marriott International is currently recruiting a Reservation Manager to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.Reporting to Director of Sales the role is responsible forsoliciting and managing of reservations salesrelated opportunities.managing and providing training and work assignments to Reservations Agents.actively upselling each business opportunity to maximize revenue opportunity.achieving personal and team related revenue goals.driving customer loyalty by delivering service excellence throughout each customer experience.providing service to our customers in order to grow share of the account on behalf of the company.This is fulltime position 5 days a week with 2 days off. The starting date is as soon as possible.About usPart of the Luxury Group of Marriott International Casa Brera is an unexpected gateway in the heart of Brera.Reinterpreted by Studio Urquiola Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist faade you will find a world of international elegance transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury authentic lifestyle and a timeless Milanese elegance.A Culinary hub here flavors and sounds from different places seamlessly interlace. Odachi showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night the rooftops skybar transforms into an unmissable destination with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.Join Casa Brera the new place to be in Milan where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.The impact youll makeOur jobs arent just about processing reservations in the system. Instead we want to build an experience that is memorable and unique. From the first call or the first email our Reservations Agents take the initiative to deliver a personalized and attentive service that guide guests through their entire stay. They are empowered to go the extramile and suggest options room types and ideas while carefully listen to the guests needs and requests. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the hotel they make transactions feel like part of the Casa Brera experience.No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring tone of voice and communication style are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Reservations Agent to get it right for our guests and our business each and every timeJoin a newly opened lifestyle luxury hotelWorking in a newly opened luxury lifestyle is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!What youll doUnderstanding Markets & Maximizing RevenueIdentifies new reservations sales business to achieve personal and property revenue goals.Understands the overall market including competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.Closes the best opportunities for the property based on market conditions and property needs.Monitors same day selling procedures to maximize room revenue and control property occupancy.Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business issues and concerns to offer better business solution.Conducting Daily Reservations Sales ActivitiesResponds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.Uses sales resources and administrative / support staff effectively.Assists in monitoring group reservation forecast data.Coordinates with sales and Convention Services to process rooming lists and reservation cardsExecutes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).Assists with monitoring accuracy of reservation sales orders within tra