Requirements: English
Company: Atento Teleservicios Espaa
Region: Oa , Castile and Len
About the Company - Atento is an award-winning global CX solutions company who creates amazing experiences for the worlds best brands and their customers. Were an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
About the Role - Want to work for a top social media company?? English and Spanish Speakers, candidates needed!
Responsibilities
- Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
- Ability to work on case volumes across email and chat channels.
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.
- Drive adherence to service levels across channels and achieve Best in class productivity, impact resolution times for end customer.
- Partner with in-house technical specialists to educate advertisers on product features and common issue types.
Qualifications
- BA/BS degree or equivalent practical experience
- Language: English business level proficiency, read, write and speak fluently if needed, language skill is additional (Ready & write proficiency)
- 2-5 years of digital advertising or technical customer support/operations experience
- Preferred experience in a contact Centre/service program for any advertising tech company.
- Product support experience is desirable. Hight experience supporting customers via , and chat ,
- Fluent with any social media products usage and basic understanding of digital marketing.
Required Skills
Preferred Skills
Pay range and compensation package - Salary: 22.000 + 10% bonus
Equal Opportunity Statement - *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability*