Requirements: English
Company: EBRO
Region: Barcelona , Catalonia
EBRO SUV is looking for Product Safety Assurance Responsible, into Costomer Quality Assurance department in Barcelona. This position plays a key role in establish, direct and implement development of all necessary activities to guarantee the safety and quality of customer vehicles of Ebro-Brand until their EOL, with a strong focus on continuous improvement and customer satisfaction. Also managing/doing reporting to VIPs, CEOs of managed actions (including Recalls) into customer vehicles of Ebro Brand.
You will be lead the Product safety assurance circle/team (PSAC) that will be responsible to decide all necessary or required actions in case of quality incidences with affected vehicles in the field, prioritizing safety of Ebro customers, taking into considerations technical, economic and legal aspects too. It will be also responsible for vehicle Recalls (request customer to bring their vehicles to Dealer to get improvements/reworks) for assuring safety and quality during whole life of vehicles. Besides It will be responsible to report/inform about customer severe and/or safety incidences and actions (including Recalls) into Ebro-Brand (especially to CEOs; VIPs).
Key Responsabilities:
- Steering Product Safety Assurance Circle (PSAC).
- Conducting problems resolution to the right department in the company.
- Reporting about safety incidences and recalls (actions into customer vehicles) to company VIPs and CEOs.
- Taking decisions for actions in vehicles focused on safety and also taking into consideration technical, economic and legal aspects.
- Ensuring introduction of all necessary activities in customer vehicles to assure safety during whole life of vehicles.
- Manage customer complaints and coordinate the corresponding responses, especially for those affecting product safety.
- Collect and Manage customer complaints and coordinate the corresponding responses also tracking issues to closure.
- Collect feedback (Database) on local adaptation needs in the European market and communicate this to relevant central departments, steering improvements inside the Brand.
- Assure Lessons Learned process return to different areas into the Brand to avoid same problems/incidences in new products.
- Establish and maintain relationships with dealers (technical assistance; aftersales) and other interested parties to assure the customer vehicles quality.
Required Skills, Qualifications and Experience:
- Bachelors/Masters degree in science or engineering, experience in quality management is preferred.
- Languages: Fluent in English and Spanish.
- 3+ years of relevant work experience in quality management.
- Experience in vehicles safety issues.
- Familiar with basic tools and methods of quality management, such as, DFMEA, MSA, SPC, APQP, etc.
- Ability to lead and motivate teams in continuous quality improvement.
- Knowledge of quality tools and techniques, such as statistical process control (SPC), root cause analysis, 5 Whys, 8 Ds.
- Knowledge and experience in the implementation of relevant automotive quality standards and regulations (IATF, ISO 9001, VDA...)
- Technical training in vehicles would be a plus.
- Other European languages and/or Chinese would be a plus.
We are relaunching one of the most iconic automotive brands in Spain. Join a dynamic and ambitious team shaping the future of sustainable mobility. As part of our IT department, youll play a vital role in ensuring that our logistics systems drive operational excellence and business growth.