Requirements: English
Company: Templeton & Partners - Innovative & Inclusive Hiring Solutions
Region: Madrid , Community of Madrid
Job Opportunity: CRM Functional Support (Hybrid Madrid)
Location: Madrid, Spain
Work Model: Hybrid
Education: Degree in Business Administration (ADE), Economics, or related fields
About the Role
Are you eager to kickstart your career in a dynamic and collaborative environment? Were looking for a CRM Functional Support Analyst to join our team in Madrid. Youll play a key role in supporting our Front Office teams and optimizing the use of our CRM tool (Salesforce).
What You Will Be Doing
- Provide day-to-day functional support for Front Office users on the CRM tool
- Manage and resolve support tickets and system incidents
- Investigate and categorize technical issues
- Coordinate with the technical team for incident resolution
- Upload files and maintain data accuracy by updating records
- Proactively suggest tool enhancements to improve efficiency and reduce manual processes
- Work closely with the Functional team to gain deep knowledge of the CRM system and business needs
- Develop and deliver reports and dashboards to support business insights
What Were Looking For
Soft Skills:
- Strong team spirit collaborate, support peers, share knowledge, and work cross-functionally
- Proactive attitude bring forward ideas and improvements
- Fast learner with a passion for technology and process optimization
Bonus Points:
- Familiarity with Salesforce
- Understanding of Corporate & Investment Banking (CIB) operations
Why Join Us?
- Be part of a supportive and growth-focused team
- Gain hands-on experience with CRM systems and financial services tools
- Opportunity to develop both technical and business acumen in a real-world setting
Ready to start your journey? Apply now and grow your career with us in Madrid!