Requirements: English
Company: JR Italy
Region: Bologna , Emilia-Romagna
Social network you want to login/join with:Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the Infrastructure Support Analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience (preferred).Skills and CompetenciesTechnical expertise in infrastructure components and systems, including networking, servers, and storage technologies.Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.Clear and effective communication skills, both verbal and written, for collaboration with internal teams and stakeholders.Ability to work as part of a team, assisting colleagues and sharing knowledge as needed.Attention to detail in system configurations and troubleshooting activities to ensure support accuracy and effectiveness.Adaptability to manage changing priorities and adopt modern technologies in a fast-paced environment.Merlin ValuesWe CareGo beyond for guests and colleagues, showing thoughtfulness in every interaction.Uphold high standards of safety, security, and welfare, prioritizing everyone''s well-being.Contribute positively to the environment and local communities, demonstrating social responsibility.Own Your CraftContinuously develop your expertise, seek personal growth, and support others'' development.Actively listen to feedback and use it to improve performance.Stay curious and inspired by industry trends and the broader world to remain at the forefront of entertainment.Drive and DiscoverTake ownership of your work, delivering excellence and completing tasks thoroughly.Prioritize impactful tasks, focusing on quality over quantity.Explore new opportunities to enhance guest experiences and drive innovation.Go TogetherBuild strong, trusting relationships through collaboration across teams, locations, and cultures.Work collectively to solve problems, leveraging diverse perspectives.Make decisions confidently and act swiftly to advance progress.Enjoy the RideBring positivity, energy, and fun to the workplace, creating a joyful environment.Support others during challenges, viewing setbacks as opportunities for growth.Foster a welcoming atmosphere where everyone feels valued and included.Please note: If you are not a passport holder of the country for this vacancy, a work permit may be required. Check our Blog for more information.Bank or payment details should not be provided when applying. All applications should be made via the ''Apply now'' button.#J-18808-Ljbffr