Requirements: English
Company: Talents4You
Region: Zaventem , Flanders
A fast-growing software integrator is looking for anEscalation Manager to ensure smooth issue resolution and excellentcustomer service. In this role, you will coordinate technicalteams, keep customers informed, and improve processes to preventfuture problems. Your responsibilities Manage escalations: Takeownership of customer issues, involve the right teams, and ensure astructured resolution. Problem-solving: Act quickly to resolveTelecom-related issues and prevent them from recurring. Monitor andreport progress: Keep clear records of escalations and shareupdates with stakeholders. Improve processes: Gather feedback,suggest improvements, and optimize operations. Customercommunication: Be the main point of contact, keeping customersinformed throughout the process. Collaboration: Work closely withsupport teams and team leaders to enhance customer service. You areProactive mindset: You take initiative and thrive in a fast-pacedenvironment. Stress-resistant: You stay calm, structured, andfocused, even in high-pressure situations. Strong communicator: Youcan clearly explain issues and solutions to both technical teamsand customers. Organized under pressure: You stay calm, structured,and focused, even in urgent situations. Experience with supporttools: Knowledge of ticketing systems (ZenDesk, Jira, Freshdesk,etc.) and CRM (Microsoft Dynamics) is a plus. Languages: Fluent inDutch, French, and English to communicate with diverse customers.We offer A dynamic job in a fast-growing software company withtraining and career opportunities. Competitive salary plus companycar (with fuel/charging card) or flexible mobility budget. Mealvouchers, health insurance, and flexible work arrangements,including remote work. A modern office with a great team atmosphereand company events. Fresh soup, fruit, and quality coffee availabledaily. If you''re ready to take on a key role in a leading softwarecompany, apply today. Don''t hesitate and apply ASAP !