Requirements: English
Company: Fortray Global Service Limited
Region: Pluvigner , Brittany
Fortray Global is looking for a desktop or EUC L1 Engineer with B2-certified French proficiency. Our client is a local French company, so the candidate must have work authorization in France or a stable visa valid for at least two years. Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized software/applications. Install, upgrade, support, and troubleshoot desktop, laptops, printers, mobile devices, video conferencing equipment, and other peripherals. Perform routine maintenance on devices and software. Provide on-site support to assist with network and computing device issues. Ensure excellent customer service and effective communication with users. Create and maintain support documentation to help users resolve common issues. Attend training sessions to stay updated with the latest technology and processes. Knowledge of MS Office, Lotus Notes, and MS Outlook. Experience with Windows and Mac operating systems and applications. Strong troubleshooting skills for end-user hardware and software. Experience in supporting printers and meeting room equipment. Basic knowledge of data backup principles. Note: Visa sponsorship is not available for this role.