Requirements: English
Company: Cronos Europa
Region: Portugal
We're looking for a Customer Support Specialist with a proactive mindset and analytical approach. You will ensure technical issues are resolved efficiently while keeping the business context in mind. ResponsibilitiesProvide first-line and second-line support for Salesforce-related issuesInvestigate and resolve incidents by analyzing multiple systems/platforms and collaborating with cross-functional teams.Communicate professionally with internal and external stakeholders, maintaining high customer satisfaction.Assist in the documentation of known issues, solutions, and best practices.Contribute to continuous service improvement initiatives.Translate technical incidents into business-relevant insights and impacts.Technical SkillsHolds an ITIL Foundation v4 certification or demonstrates a strong willingness to become certified.Excellent working knowledge of Office 365Knowledge of Sales force, plugins/webProfessional communication skills in English, knowledge of Dutch and/or French is a strong plus.A customer and result-oriented mindset - you aim to resolve issues with the business impact in mind.Strong problem-solving skills - you enjoy digging into problems and finding the root cause.A proactive, hands-on mentality - you take ownership and go the extra mile.A team player who collaborates well in a supportive, international environment.Stress-resistant - you remain calm and focused, even under pressure.Strong organizational and planning skills, with attention to detail.An analytical mindset with the ability to connect technical issues to business operations.Why Cronos Group?We'll propose you:An attractive salary packageA good work-life balance environmentThe assurance of working in cutting-edge technologies in an entrepreneurial spirit.The opportunity to develop your skills thanks to tailor-made training courses according to your needsA good job in a friendly placeIf you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!