Job Description
Circle K Business Centre is a shared service center which supports Circle K Europe operations through a wide range of services within Finance & Control, Information Technologies, Human Resources, Transport Fuel, and Customer Service.
Circle K is part of the Canadian company Alimentation Couche Tard Inc. (Couche-Tard), one of the world''s largest joint-stock convenience retail companies, listed on the Toronto Stock Exchange (TSE). It has operations in North America, Europe, Asia, and the Middle East, with approximately 12,300 sites across its network. We are a family of more than 100,000 merchants making it easy for our customers around the world.
We are looking for an experienced Technical Product Manager to lead and oversee communication and loyalty-focused projects that drive customer engagement, retention, and satisfaction. This role requires a strong background in technical program management, with experience in customer communication and loyalty. You will be responsible for coordinating cross-functional teams to develop, launch, and enhance loyalty initiatives, ensuring successful and timely project delivery that aligns with our customer-centric vision and business goals.
Program Planning and Strategy:
Define objectives, scope, and key deliverables for communication and loyalty projects, aligning with customer experience and retention goals.
Develop and maintain a clear project roadmap and timelines, coordinating with stakeholders across product, marketing, engineering, and operations.
Collaborate with product, engineering, marketing, and analytics teams to design and implement loyalty features and enhancements.
Project Execution and Management:
Oversee end-to-end project management, ensuring timely execution of communication and loyalty program initiatives, such as new rewards features, customer experience improvements, or technology upgrades.
Manage project resources, proactively addressing any issues or roadblocks to maintain momentum.
Risk Management and Problem-solving:
Identify, manage, and mitigate risks associated with loyalty projects, including technical challenges, dependencies, and resource limitations.
Resolve any issues that may arise during the project lifecycle, collaborating with teams to maintain project timelines.
Develop contingency plans for potential delays or changes in project requirements.
Stakeholder Communication:
Create and distribute regular updates on program progress, performance metrics, and any changes to stakeholders.
Prepare detailed project reports, dashboards, and presentations to communicate with executive leadership.
Serve as a customer advocate, ensuring that loyalty initiatives align with the customer experience strategy and deliver clear value.
Bachelors degree in Computer Science, Engineering, Project Management, Business, or a related field (Masters degree or MBA preferred).
5+ years of experience in technical product or project management.
Strong understanding of software development processes, especially in customer-centric and customer experience-driven projects.
Proven ability to manage cross-functional projects with multiple stakeholders.
Excellent project management skills, with a strong grasp of Agile methodologies.
Exceptional communication and interpersonal skills, with the ability to translate complex technical requirements into clear, actionable plans.
Experience with project management tools (e.g., JIRA) and data analysis tools (e.g., Power BI) for reporting and insights.
Experience in loyalty program design, CRM platforms, or digital rewards solutions.
Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar certifications.
Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Modern and convenient office
Trainings possibility to develop skills in a wide international environment
When working with us you can depend upon it that