Requirements: English
Company: Empire State Building Observatory
Region: New York, Estados Unidos
Position PurposeThe admission supervisor will manage the daily ticket office operations to ensure superior customer service, maximize revenue, and enhance the visitors experience.Essential Job FunctionsWorks close with the admissions manager to co-develop an extensive and comprehensive knowledge of product offerings, pricing recommendation, up-selling programs and staff incentives to drive incremental sales.Ensures a physical inspection of building is completed on a daily basis in order to deliver a seamless, safe, spotless, and fully functional environment to our guests.All issues need to be communicated and documented through Workspeed.Coaches and develops staffMaintains relationships with other ESB departmentsEnsures full operation of all company systemsDevelops.Cash Management/Administrative FunctionsRegularly reviews web-site and audits for pricing discrepanciesPerforms random cashier audits, cash drops and depositsResearch any overages/shortages and takes corrective measuresManages payroll expenses (scheduling against budget, and business activity) and staff performance within the guides of the union and ESBO expectationsProcesses any complimentary passes according to pre-defined approval proceduresCustomer ServiceEnsures prompt customer service & follow-through on all guest concernsNurtures a culture of customer service forIT Administrative FunctionsReplace ticket or receipt printers as needed, in the event of a malfunctionReplace work station peripherals as needed, in the event of a malfunctionPerforms corrections, voids, and returns as needed to support the cashiers in the ticket officeQualificationsBased on the nature of the business, working on key holiday and weekends is requiredProven leadership, employee/guest relations, communication and organizational skillsExperience with conflict resolution and problem solvingMust be able to stand and walk for extended periods of timeMust be able to work in a fast paced, multi-tasking environmentPC proficiency; including Microsoft Word, Excel, and OutlookThis job description is not intended to be all inclusive and is subject to change by Empire State Realty Trust at any time.