Within our department Data & Technology we are looking for a new team member:
We are looking for a dynamic, motivated and experienced IT Service Manager to take ownership of our core IT services and processes. In this key role you will ensure the availability, efficiency, and continuous improvement of our essential IT services.
Key Responsibilities
Lead and optimize core IT processes based on ITIL, Lean, or Six Sigma
Manage Service Desk operations (1st level support, hardware, inventory, PC setup)
Oversee the full user lifecycle (access rights, onboarding, offboarding, role management)
Coordinate IT service delivery across three locations
Act as the key interface for third-party vendors, ensuring quality and compliance
Track, analyze, and optimize IT service and application costs
Select, implement, and manage ITSM tools (e.g., Copilot, Jira)
Drive process improvement and maintain clear documentation
Support SaaS contract and license management, including payment workflows
Provide training and collaborate with internal teams and external partners
Your profile
a stakeholder empath, backlog owner, team playerand you impress us with
Degree in IT, Engineering, or a related field
4+ years of experience in IT Service Management and vendor coordination
Solid knowledge of ITIL, service operations, and IT governance
Strong communication and organizational skills
Further information about localsearch as an employer can be found.
Important: We are only able to consider applicants with a valid permit to reside and work in Switzerland or citizens of EU-27.
We, Grgoire Mouly-Aigrot and Team, look forward to receiving your online application!