We are open to Mid, Senior, and Lead level candidates for this role.
About us
Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM / BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.
About the team
We''re building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.
This new CX Strategy Consulting team will be responsible for deeply understanding the clients'' needs and then crafting a holistic, end to end, tech and AI enabled CX solution to ensure our clients are able to deliver best-in-class customer experiences.
You''ll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atentos shift from call center solutions to a tech driven holistic CX solutions provider.
About the job
As a Presales Engineer, you will assist in the development and implementation of technology solutions that enhance customer experiences. You will gain hands-on experience in system architecture, integrations, and platform evaluations while supporting senior architects and IT teams in delivering seamless digital solutions.
Key Responsibilities
You''re likely a good fit if you have
What we offer
If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!
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