Requirements: English
Company: TN Italy
Region: Milan , Lombardy
Enghouse Interactive, a global leader in Customer Experience solutions, is seeking a dynamic and experienced Pre-sales Specialist to join our Milan team. If you''re passionate about technology, thrive in a fast-paced environment, and excel at translating client needs into innovative solutions, we want to hear from you!Key Responsibilities:Technical & Consultative Support: Collaborate closely with the sales team to provide expert technical and consultative support, driving business objectives.Pre-sales & Quotation: Lead the pre-sales process, from understanding client requirements to defining project scope, performance, timelines, and costs.Client Engagement: Partner with the sales force to analyze and understand both new and existing clients'' needs and processes, crafting tailored solutions.Product Demonstrations: Conduct compelling product demonstrations that showcase the value of our solutions.Documentation: Prepare comprehensive documentation to support sales efforts and project implementations.Project Transition: Act as the bridge between the sales and implementation teams, ensuring a smooth transition and successful project outcomes.Internal Advocacy: Represent client technical and infrastructure requirements within the company to ensure solution alignment and project success.Required Qualifications:Experience: Minimum of years in a Pre-sales role, preferably within the Contact Center or Customer Experience sectors.Technical Proficiency: Strong knowledge of CTI Contact Center environments, Linux, and Microsoft operating systems.Communication Skills: Excellent verbal and written communication skills in English.Problem-Solving: Demonstrated ability to analyze complex situations and propose effective solutions.Team Player: Strong team orientation with the ability to work collaboratively across departments.Willingness to Travel: Availability for travel as required by the role.Preferred Qualifications:Educational Background: Degree in Computer Science or Computer Engineering with a technical or management focus.Certifications: Certifications in CRM, CTI environments, or related fields are highly valued.Why Join Us?At Enghouse Interactive, youll be part of a global team redefining the Customer Experience landscape. We offer a collaborative work environment, opportunities for professional growth, and the chance to work on cutting-edge technology impacting millions worldwide.We thank all applicants for their interest; however, only those selected for an interview will be contacted.Enghouse is an equal opportunity employer. All applicants will be considered for employment without discrimination, and accommodations will be provided during the hiring process upon request.#J-18808-Ljbffr