Are you looking forwhatsnext?Werea global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyourelooking to grow and be inspired, as aCustomer Service Representative in Barcelona (On-site),you will be part of our team ofgame-changerswho are powering the brands of the future inelectric cars.

Career growth and personal development

This isa great opportunityto experience the power ofwhatsnext and develop friends for life at the same time.Wellgive you all the training,cutting-edgetechnologies, and the continuing supportyoullneed to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet.

As aCustomer Service Representativeon our team, you will:

- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
-Understand and comply with administrative duties including holiday, sickness and overtime
-Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Areproficientorbilingualin Dutchand are fluent in English
- Have 1 year working experience in Customer Service
- Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Have good disposition to work in a customer service environment
- Can take ownership and progress calls to resolution or to escalate call to resolution
- Experience in the automotive industry
- Have working experience with electric vehicles orpossessyour own

Dontmeet every requirement? No worries.Werededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdontcheck every box, we still encourage you to apply.Welldo our best to match you with the right job, whetheritsthis one or another role.

Whatsin it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.Thatswhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

-Full-time 39hours/week temporarycontract: RotativeMonday to Friday08:00 to 18:00
- Salary21 700 euros gross/year+ up to2000 eurosgross/year in bonus
- Central location inBarcelona
- Full paid training on the company and the projectyou''llbe working on
- Career development programsandspecialized courses

Experience the best version of you!

AtConcentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their employer of choice.

Concentrix is an equal opportunity employer

We''reproudlyunit