Requirements: English
Company: Loro Piana
Region: Sanremo , Liguria
The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store.
TASKS & RESPONSIBILITIES
- Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
- Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
- Cooperates with colleagues in order to create a positive environment and pays attention to performance level
- Receives and displays the products according to procedures
- Constantly maintains a tidy working place according to the Company guidelines
- Sales
- Is responsible for the sales process following the Company standards
- Provides and maintains a high level of customer service
- Manages commercial relations with clients in order to ensure the highest level of satisfaction.
- Client management & CRM
- Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
- Manages claims with supervisor support
- Turns every touchpoint with customers into a positive situation, always promoting Brand image
- Communicates to the Management the collected information regarding clients
- Executes the follow up of clients requests
- Product & Visual
- Participates to product presentations
- Deeply knows all products of his/her category and is updated on all the product categories in store
- Ensures the appropriate care of the store
PROFILE
- Experience as Client Advisor in a luxury boutique
- Alignment with Loro Piana brand and products
- Strong luxury touch and approach
- Excellent interpersonal and relationship building skills
- Strong clientelling skills
- Nice to have: Russian speaker