Requirements: English
Company: GC Services
Region: Irwindale, Estados Unidos
OverviewResponsible for fostering the relationship between Client and intermediary customer sets. Assists customers (inbound and/or outbound) with review of access service requests, billing issues, the interpretation of applicable tariffs, Client policies, procedures, products, services, and Industry guidelines.**Responsibilities**:Process customer disputes in a timely manner as outlined by business objectivesProcesses billing claims and adjustment requests via and the ordering and billing systems to achieve customer satisfaction. Ensures proper billing and collecting of such services via the applicable billing systemsWork through proper adjustment approval guidelinesInteract with internal and external clients'' daily, including providing information about their bill and providing tariff application, interconnection agreement application, and company policies for switched and special accessResearch and respond to billing claims to meet customer expectations and internal standardsNegotiate the resolution of claims and disputes to meet company receivables objective levelsManage collection of receivables on nationwide wholesale customersPerform collection activities which include monitoring escalated activitiesFollow appropriate security procedures for handling checks with large dollar amountsRedistribute payment amounts via credit/debit adjustmentsCommunicate/interface with other departmentsAdhere to Company attendance, punctuality, and meal and rest break requirementsMaintain concentration and focus in order to meet performance goalsReact positively to an ongoing, changing environmentDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsMaintain good working relationship with assigned supervisors and coworkersWork safely without presenting a threat to self or othersPerform additional duties as required by managementQualifications**Education**:High School Diploma or GED is required; Associate or Bachelor degree preferred**Experience**:2 years of collections experience; prefer two to five years'' experience with working knowledge of wholesale products and services with two years'' experience in customer contact**Computer Experience**:Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.**Skills & Abilities**:Communicate clearly and effectively, both orally and in writingInterpret a constant flow of informationListen effectivelyWork with and apply basic mathematical conceptsDeal with difficult interactions with customers effectivelyRespond to customer inquiries and statements effectivelyWrite in a clear and concise mannerManage time effectivelySolve problems or issues that may come upConcentrate and focus for extended periods of timeCope with high-stress and changing environmentRemain alert at all timesAdhere to policies and proceduresAdhere to work schedule and punctuality requirementsAll job offers are contingent upon completion of drug and background checks.**GC Services is an equal opportunity employer**: M/F/Disabled/Vet