Requirements: English
Company: RateHawk
Join Our Team as a Local Support Specialist at RateHawk!Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, wed love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.RequirementsWhat You''ll Do :Help Our Partners : Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.Be Transparent & Customer-Centric : Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.Handle Tickets & Escalations : Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.Manage Bookings : Handle booking modifications and relocations with attention to detail and urgency.Team Collaboration : Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.Manage Expectations : Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.Record Details : Accurately document all work and partner interactions in our CRM system.What We''re Looking For :Language Skills : Advanced level of Italian and English youll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!Industry Experience : Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!Proactive Mindset : You dont just solve problems you prevent them. You anticipate partner needs and take initiative.Cool Under Pressure : Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.Empathetic Communicator : You understand and empathize with customer concerns while working toward the best solution.Quick Learner : Fast at picking up new tools, systems, and processes with a result-oriented mindset.What We Offer :Remote Work : Work from the comfort of your home!Salary : base payment + monthly bonus.Dynamic Team : Be part of a young and energetic group of specialists.Growth Opportunities : Tackle interesting and ambitious tasks that will elevate your professional skills.Learning & Development : We support your growth through seminars, trainings, and conferences.Perks : Take advantage of corporate discounts on hotels and other services.The Process :Application and Assessment : You''ll receive an assessment link when you apply, if there''s a match, you''ll be invited to an interview with our HR.Meeting with HR : A friendly chat with our HR team.One minute Internet Speed Test : Just to make sure youre all set for remote work.Meeting with Hiring Manager : Another friendly chat.Interview results and offer!If this sounds like the perfect fit for you, wed love to hear from you! Apply now and lets create amazing travel experiences together!#J-18808-Ljbffr