Requirements: English, French
Company: FRISTA
Region: Warsaw , Masovian Voivodeship
technologies-expected :
- Microsoft Dynamics
- Office 365
- ITSM Tools
- System GK
technologies-optional :
about-project :
- Join our team as an IT Service Desk Agent and support one of the largest clients in the retail industry. You will be responsible for delivering high-quality technical support, resolving IT issues, and assisting end-users with their daily technology needs across a network of retail stores.
responsibilities :
- Receiving and logging user support requests
- Diagnosing and resolving technical issues related to software, hardware, and networks
- Supporting cash registers, payment terminals, and POS systems, including the GK system
- Escalating more complex issues to the appropriate support teams
- Monitoring and updating ticket statuses in the IT service management system
- Assisting users with applications and IT systems
- Creating and updating technical documentation and user guides
requirements-expected :
- Fluency in French (C1 level)
- Fluency in English (B2 level)
- At least 1-2 years of experience in a similar role
- Knowledge of Windows and macOS operating systems
- Basic understanding of computer networks and protocols
- Experience in supporting cash registers, payment terminals, and POS systems (including the GK system)
- Willingness to work in a shift-based schedule, including weekends: Monday to Saturday between 7:00 AM 10:00 PM and Sundays between 7:30 AM 2:00 PM
- Strong teamwork and problem-solving skills
- Ability to work under pressure in a dynamic environment
offered :
- The opportunity to gain experience in international structures, working with the everyday use of foreign languages
- A full-time position in a hybrid or remote (3 days in the office in the center of Warsaw)
- Comprehensive onboarding: 2 days on-site in Warsaw, followed by a month-long client introduction in France
- Multisport card and Private Medical Care (Luxmed), additionally, you can buy Private Hospital Insurance
- An extra day of leave to celebrate your birthday
- Employee Referral Program
- No Dress Code
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- no dress code
- coffee / tea
- drinks
- leisure zone
- birthday celebration
- extra leave