Requirements: English
Company: PRACYVA
Helpdesk Engineer Resource with remote L1 support experience Proficient in manging user calls and addressing the issues Interacting with Users try to resolve their issue in time. Following up with user to ensure full resolution of issues. Detailed understanding of SOPs and support process Flexible to work in shifts Experience in supporting issues related to desktop, AD, Software installation,Teams,Outlook,VPN,Citrix,Network etc