Requirements: English
Company: emagine Polska
Region: Gdansk , Pomeranian Voivodeship
PROJECT INFORMATION:
Industry: Science
Remote work : 100% remote work
Project language : English (required)
Project length: The contracts are signed for 6 months + possible extensions
PROJECT:
We are looking for a Service Operation Expert to ensure the smooth operation and optimal performance of Archiving & Document Management solutions, including AODocs, Google Drive, Shared Drive, and SharePoint . You will work closely with the Service Owner to enhance user satisfaction and service quality.
Manage non-standard service requests in collaboration with our partners.
Support the Service Owner with ad-hoc reporting and data analysis.
Plan, test, and implement service changes.
Ensure the quality and performance of integrated AODocs libraries with other services (e.g., Contribute to transformation projects by applying technical expertise in Archiving & Document Management solutions.
Support integrations between AODocs and other business tools.
Document service processes, including request handling, account lifecycle management, and integrations.
Ensure smooth coordination with Help Desk teams (L0/L1) and adjust knowledge base articles accordingly.
Collaborate with our Managed Services partner handling L2/L3 support for AODocs and Google Drive.
Ensure high user satisfaction by addressing and resolving support requests efficiently.
Troubleshoot complex incidents in collaboration with the Service Owner, vendors, and partners.
Strong experience in Archiving & Document Management systems (AODocs, Google Drive, SharePoint).
Familiarity with user support, troubleshooting, and IT service management (ITSM) processes.
Experience in process improvement, automation, and service transformation .
Ability to collaborate with internal teams and external service providers.
Analytical mindset to identify trends and optimize service performance.