Requirements: English, French
Company: OVHcloud
Region: Madrid , Community of Madrid
Do you want to start your career in IT?
As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.
In addition, you are also responsible for commercial activities in order to develop existing customers.
You will therefore be required to:
- Inform and help customers via email, chat and phone on OVHcloud products and services
- Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, Microsoft 365, etc.)
- Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customers expectations
- Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary
- Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
- Provide post-sale commercial support
- Deal with customers requests and questions related to payments and invoices (billing)
- Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
- The position will require full remote onboarding
Required skills:
- Basic technical knowledge in web products: domains names, web hosting, emails, etc.
- Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
- General knowledge of Linux and Windows Server
- PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
- Excellent communication, organization and customer service skills
- Strong teamwork skills, positive attitude, dynamic and enthusiastic
- Passionate for technology and willing to learn and develop himself/herself
- English and French is mandatory (>B2)
Background:
- Degree in IT appreciated
- Relevant experience of +2 years in customer support services for technical products or relevant IT experience in line with a formal qualification will also be considered
- Being user of web hosting and cloud products is a plus