Purpose & Overall Relevance for the Organization:
Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.
As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support e-transportation processes for specific markets due to some legal requirements.
Key Responsibilities:
- Create UIT codes for e-Transportation process to Romania & Hungary;
- Be in direct contact with warehouses, carriers & transportation teams to gather needed information;
- Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list;
- Uphold relationships and communication with logistics and sales;
- Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis);
- Bring ideas and support implementation of improvement opportunities;
- Monitoring and following up of differences between systems interfaces;
- Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues
- Perform financial controls over the team’s work;
- Supporting and standing in for colleagues working in other teams within Acct Sales OPS;
Key Relationships:
- GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance);
- Sales Management Team;
- Logistics;
- Market Finance;
- IT & Corporate Solutions.
Knowledge, Skills and Abilities:
- Strong Finance Acumen;
- Experience with Microsoft office tools;
- Experience with SAP;
- Experience with Salesforce (ASSIST) is a plus;
- Experience in a Shared Service environment or similar is a plus;
- Ability to read, write and communicate in English in a business setting;
- Ability to pay close attention to detail and high degree of customer orientation;
- Good Problem solving and analytical skills;
- Ability to meet deadlines;
- Self-motivated and self-directed individual.
Requisite Education and Experience / Minimum Qualifications:
- Degree in Accounting, Business Management, Finance, Economics, or related areas;
- High level of customer orientation and communication skills;
- 2-3 years of working experience in providing customer support in the field of customer service, sales, or logistics;
Broad and deep theoretical understanding of job function.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.